Terms and conditions

By placing an order with Optimum SEO, you confirm that you are in agreement with and bound by the terms and conditions below:

Definitions:
The Client: The company or individual requesting the services of Optimum SEO.

Optimum SEO: Primary designer/website owner, employees or affiliates.

General:
Optimum SEO will carry out work only where an agreement is agreed either by email, telephone, post or fax. An ‘order’ is deemed to be a written or verbal contract between Optimum SEO and the client; this includes telephone and email agreements.

Website Design:
Whilst every effort will be made to ensure that the website and any scripts or programs are error free, Optimum SEO cannot accept responsibility for any losses incurred due to malfunction, the website or any part of it, this includes images and pre-prepared text.

The website, graphics and any programming code remain the property of Optimum SEO until all outstanding accounts are paid in full. Optimum SEO do not offer refunds under any circumstances, it is the clients responsibility to provide all material required for the completion of a website.

Optimum SEO cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyright nature, images or text included, unless sufficient proof is given proving permission to use such material.

The client agrees to make available as soon as is reasonably possible to Optimum SEO all materials required to complete the site to the agreed standard and within the agreed set deadline.
Optimum SEO will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines.

Optimum SEO will not be liable or become involved in any disputes between the site owner and their clients and cannot be held responsible for any wrong-doing on the part of a site owner. I.e. any disputes re content/images that have been provided to us for inclusion on the site.

Optimum SEO will not be liable for any costs incurred, compensation or loss of earnings due to the unavailability of the site, its servers, software or any material provided by its agents.

Once a website has been designed and completed the final balance of payment then becomes due in accordance with our payment terms. There are no exceptions to this, i.e. if the client decides they no longer want the site, as they have commissioned the work and then paid a deposit they are still obliged to pay for any work that has been done. Failure in Optimum SEO receiving payment shall result in legal action being taken if necessary.

A deposit of 50% is required before any design work will be carried out. This deposit is non-refundable.

Website Rentals:
All rental websites must have one month’s payment made in full prior to commencement of any works.

SEO:
All SEO contracts must have one month’s payment made in full prior to commencement of any works.

Optimum SEO cannot guarantee at any time listings on any of the search engines, however they shall always try their best to achieve/maintain these. Optimum SEO are not responsible at any time if websites are not listed on the search engines and under no circumstances shall offer refunds because of this. Customers are advised they may cancel their standing order and cancel their website SEO giving Optimum SEO a minimum of 30 days’ notice.

Website Hosting:
Optimum SEO shall recommend hosting companies to host websites, however, no guarantees can be made as to the availability or interruption of this service and Optimum SEO cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service, or for loss of turnover, sales, revenue, profits or indirect, consequential or special loss.

Optimum SEO reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial; all decisions are final.

Functions:
Optimum SEO will endeavour to ensure that any developed/designed site or application will function correctly on the server it is initially installed in and that it will function correctly when viewed with the web browsing software Microsoft Internet Explorer Version 8. Optimum SEO can offer no guarantees of correct function with all browser software.

Payment of Accounts:
A 50% deposit is always required from any new client before any work is carried out. It is the Optimum SEO policy that any outstanding accounts for work carried out by Optimum SEO or its affiliates are required to be paid in full, no later than 30 days from the date of the invoice unless by prior arrangement with Optimum SEO.

Once a deposit is paid and work completed you are obliged to pay the balance of payment in full. We will contact our clients via email and telephone to remind them of such payments if they are not received when due.

If accounts are not settled or Optimum SEO have not been contacted regarding the delay, access to the related website will be denied and web pages removed, we will then pass such cases to the Small Claims Court to pursue payment.

Following consistent non-payment of an invoice our Solicitors shall contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary a court summons.

Individual rental website monthly costs shall be confirmed to the client in writing. Prior to commencement of any work carried out on the website, one month full fee must be made to Optimum SEO and all details required for the website, i.e. contact details of the company must be received Optimum SEO shall within 1 week of payment being made in full and receipt of required material ensure that the clients details are visible on the rented website.

A standing order shall be required thereafter for the 1st day of each month for monthly instalment payments as agreed. Should the client at any time decide to cancel the standing order the rented website shall have the clients details removed and become available for rent on the open market. Our fees are always due one month in advance and so no refund would be available for that month or part thereof. The client is within their rights to cancel their standing order at any time after giving Optimum SEO, 30 days’ notice. This is non-negotiable.

Please note that Optimum SEO cannot at any time be held responsible for the volume of calls received as a result of search engine optimisation, however, Optimum SEO shall continue to obtain search engine listings on any rented website as much as deemed possible.

Complaints:
Anyone who experiences a problem with their web service provided by Optimum SEO should raise the matter directly as soon as possible via email, text, or telephone to do so, giving sufficient information for us to locate the faulty material (such as a url: www address) and clearly outlining the grounds for complaint.

FTP access:
At no time does Optimum SEO disclose our FTP log in details with any third party.

Copywriting:

By placing an order with Optimum SEO, you confirm that you are in agreement with and bound by the terms and conditions below:

Definitions:
The Client: The company or individual requesting the services of Optimum SEO.
Optimum SEO: Primary copywriter/proofreader, employees or affiliates.

General:
Optimum SEO will carry out work only where an agreement has been reached either by email, telephone or post. An ‘order’ is deemed to be a written or verbal contract between Optimum SEO and the client; this includes telephone and email agreements. All information is treated in the strictest confidence and never shared with a third party.

Copywriting/Proofreading services:
Whilst every effort will be made to ensure that the work carried out is error or virus free, Optimum SEO cannot accept responsibility for any losses incurred due to any system malfunction.
All work remains the property of Optimum SEO until all outstanding accounts are paid in full.
Optimum SEO cannot take responsibility for any copyright infringements caused by materials submitted by the client. We reserve the right to refuse any material of a copyright nature, images or text included, unless sufficient proof is given proving permission to use such material.
The client agrees to make available as soon as is reasonably possible to Optimum SEO all materials required to complete a project to the agreed standard and within the agreed set deadline.
Optimum SEO will not be liable for costs incurred, compensation or loss of earnings due to the failure to meet agreed deadlines. Should a project commence and the client does not complete or provide all necessary information for Optimum SEO to finalise the project, then the full quoted price for the project must be paid upon presentation of an invoice from Optimum SEO.
Optimum SEO will not be liable or become involved in any disputes between the client and their clients and cannot be held responsible for any wrong-doing on the part of the client. I.e. any disputes re content/images that have been provided to us for inclusion.
Once a project has been completed the final balance of payment then becomes due in accordance with our payment terms. There are no exceptions to this, i.e. if the client decides they no longer want the work they have commissioned they are still obliged to pay for any work that has been done. Failure in Optimum SEO receiving payment shall result in legal action being taken if necessary.
In some circumstances, a deposit of 25% is required before any project is commenced. This deposit is non-refundable. This is at the discretion of Optimum SEO.
Optimum SEO reserve the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial; all decisions are final.

Payment of Accounts:
It is Optimum SEO policy that any outstanding accounts for work carried out by Optimum SEO or its affiliates are required to be paid in full, no later than 7 days from the date of the invoice unless by prior arrangement with Optimum SEO.
Once a deposit is paid (if required) and work completed you are obliged to pay the balance of payment in full. We will contact our clients via email and telephone to remind them of such payments if they are not received when due.
If accounts are not settled or Optimum SEO have not been contacted regarding the delay, access to the project content will be denied and we will then pass such cases to the Small Claims Court to pursue payment.
Following consistent non-payment of an invoice our Solicitors shall contact the client in question, with a view to taking the matter further and if need be to seek payment through legal procedures, and if necessary a court summons.
Please note that Optimum SEO cannot at any time be held responsible for the volume of enquiries received as a result of any marketing material produced.

Complaints:
Anyone who experiences a problem with their service provided by Optimum SEO should raise the matter directly as soon as possible via email, text, or telephone to do so, giving sufficient information, clearly outlining the grounds for complaint.